Frequently Asked Questions
Do you take email or phone orders?
Yes we do take orders through phone or email. You may place your orders via email or telephone by contacting us at:
Email: sales@toyainternational.com Telephone: 709-697-3199; or 709-579-0999
How do I pay for my order(s)?
When ordering on the website you have to pay through PayPal. PayPal accepts Visa, MasterCard, American Express and Cheques. If you decide to phone in or order through email we accept Visa, MasterCard and American Express.
Where do you ship to?
We ship within Canada and Continental US via standard ground shipping. We also ship to Europe, as well as around the world.
Can I cancel or change my order?
A payment confirmation is received from PayPal within 24 hours of payment. After that, your order is usually shipped within 1-2 business days. So from the time you order online you have 24 hours to change or cancel your order.
From the time I place my order, how long does it take for my order to leave your warehouse?
Once we receive confirmation of payment for the order, it typically takes 1-2 business days to ship out the order from our warehouse.
How long will my order be in transit?
There are various factors that affect how long orders take from time of shipping to delivery. The shipping company selected, the method of shipping (ground or express/expedited or courier), the time of year and the final destination all affect this. Typically, it takes anywhere from 1 business day to 7 business days for delivery. Customers are advised to order early for items needed urgently.
Do you do wholesale orders?
For any wholesale inquiries please call 709-697-3199 or 709-579-0999. Alternatively, you can email us at sales@toyainternational.com
What do you do with my information?
Our customers have trusted us with their personal information required to process their online shopping transaction on our website. We are very committed to protecting customer privacy and confidentiality. Please review our privacy statement.
What happens if the items in the box are damaged or missing?
Please contact us by email at sales@toyainternational.com or call us by telephone 709-697-3199 or 709-579-0999. You need to contact us within 7 days of the delivery date as certain time restrictions may apply depending on the shipping company selected. We will work with you to resolve the issue. Please review our Refunds, Returns and Cancellation Policy.
What happens if you shipped me the wrong item?
Please contact us by email at sales@toyainternational.com or call us by telephone 709-697-3199 or 709-579-0999. You need to contact us within 7 days of the delivery date. You will be asked to ship the item back via the same shipping method used to ship initially. If we shipped the wrong item to you, we will refund the shipping costs used to ship back to us. Please review our Refunds, Returns and Cancellation Policy